A little help, when you need it.

1. Check whether another website opens on the same connection.
2. Wait a moment and retry once. If practical, try Wi-Fi or cellular to compare.
3. Do not repeatedly submit a payment, message or meeting. If a save was not confirmed, check whether it arrived before sending it again.
4. Save a workout draft before closing or reloading. Browser recovery drafts stay on that device and can be lost if its website data is cleared.
5. If the problem continues, keep the error reference and report the time, affected screen, device and connection to the owner.

Check your email address and use the password-reset option on the sign-in screen if needed. New members choose their password during registration and can enter the app immediately. Email verification is available in More → Settings and is needed for phone notifications. If you registered using the earlier code-based process, finish the one-time profile connection on the sign-in screen. Never send your password or a verification code to support.

“Saved to your account” means the server confirmed the request. “Save not confirmed” means the app cannot tell whether it arrived. Check the relevant workout, calendar or message before retrying. A local recovery draft is separate from a completed workout saved to your account.

Suggested times use the trainer’s weekly hours and avoid existing meetings and requests. They are not a reservation. The other person must accept the proposal before it becomes a confirmed meeting. Times on the calendar use your device’s time zone.

Open Settings in Fit By Design and check phone notifications. Also check your phone’s notification permission and Focus / Do Not Disturb settings. On iPhone, use the app added to your Home Screen. An in-app notification does not prove that a phone notification was delivered.

Open Settings → Report a problem while signed in. Describe what happened. Basic technical details are optional, and you can preview them before sending. Your account is included so the owner knows who needs help. Keep passwords, payment details and private health information out of the report.

If you cannot sign in, email fitbydesign2002@gmail.com and include the error reference.

Open trainer Settings → App Health & Help. Check the connection and read problem reports. A saved Square connection or enabled phone delivery is a setup check, not a live payment or phone-delivery test.

If several people are affected, collect one error reference and the approximate time. Preserve the current release and contact the person maintaining the app. Reverting a website release does not restore or undo client records.

Before reloading for an update, save current work. Do not reset account permissions, clear client records or share secret keys as a troubleshooting step.

Open More → Settings → Account controls → Delete my account. Confirm with your password. Cleanup runs in the background; keep the private reference until completion. External subscriptions must be canceled separately. Read what is deleted and retained.

Open Workouts → Work out with a buddy. Choose a username and enable invitations. Build a workout, tap Invite a buddy, and search their exact username. They accept from their Workouts page and open the shared workout. You see set progress live, while each person enters and saves their own reps and weights. Either person can end the shared session.

Open the saved workout, expand Change workout date, choose the correct day, then Save date.